Ratings & Reviews
Resident Reviews
|Recommended: YesLove it — Very nice clean
response from property -Morgan, thank you for your wonderful review!
|Recommended: Yes1 Thing needs attention — I have a little dog 🐶 that I pay a little fee for apartment complex provides poop containers with bags,if your dog 🐕 is big it’s poop 💩 is too big to clean up,down size, I pick up after my dog. Kids play outside here
Viola, thank you for taking time to leave a review. We appreciate your care and concern for the cleanliness and upkeep of the community and your desire to keep the grounds as free of waste as possible!
|Recommended: YesBasswood Apartments — Nice Quite Apartments
Terry, thank you for your stellar 5-star review!
We appreciate your recommendation.
|Recommended: YesDecent Complex, Big Apartments, Good Location — It’s Quiet, everyone stays to themselves, not a lot to do outside but the apartments are very spacious. Has good lighting and fixtures. Minimal storage, but plenty of closet space.
Brittany, thank you for taking time to leave us a review. If you are interested in more storage space, we do have storage units at the property for rent. Please feel free to stop by the office any time for more information and to let us know what we can do to turn those 3 stars into 5!
|Recommended: YesDrive way — Entrance of basswood has some serious pot hole that’s not safe. For vehicles that are low to the ground they can cause damage underneath your vehicles.
Jerrell, please be assured that we are aware of the parking lot repairs that are needed and we do have them scheduled to be done in the very near future. We do however apologize for any and all related inconveniences.
|Recommended: NoNeed a lot of ground maintenance. Pot wholes, landscaping is horrible. — Rooms are great size, staff is very nice but I probably would not make this property my first choice again.
Frederick, thank you for your review highlighting the spaciousness of our apartments and how friendly our staff is. We are disheartened to hear that we wouldn’t be your first choice again though. We invite you to give us a call or stop by the office to let us know what we could do to improve your living experience here at Basswood.
|Recommended: YesNew maintenance man Frank Brown I called Saturday morning emergency before no answer AC Unit went completely out Friday around 7 00 pm he WOW he answered he came right out completed the job friendly informative OK Basswood Frank 👍🏽
Viola, we are so happy to hear how helpful Frank was in handling your AC maintenance. Thank you for taking the time to write this review and highlighting him!
|Recommended: NoPoor management — If someone where to ask what it's like to live at Basswood I would warn them of the management and tell them to always have an extra 100 per month handy. Management constantly adds extra fees with no explanation to be paid. The communication with the landlord couldn't be worse and nothing will actually get solved with them. Don't rely on emergency maintenance either. You can also too clearly and loudly hear EVERYTHING your neighbors to the side and below you are doing.
Grayce, we are disheartened to receive your review. We strongly encourage you to reach out to the manager with any issues or concerns so that we may address them and correct them.
|Recommended: YesNew supervisor Frank is awesome Thanks to this man who came out quickly to check our AC and see why it wasn’t cooling. Frank came out and was very polite and got the job done. Truly an asset to the company.👍Its usually quite and peaceful here in the apartments and neighbors are very nice. I would recommend to a friend. 👌
Cynthia, thank you for taking time to give feedback on your experience with our maintenance staff and highlighting their exceptional service!
|Recommended: YesMaintenance Man Derrick Gomes above and beyond ,my central air went completely out on Friday late afternoon I have had problems with unit before he replaced blown fuse still not working checked Thermostat it wasn’t working properly decided to replace even with it being time for him to be off for weekend let me know He wouldn’t leave me in heat ⭐️⭐️⭐️⭐️⭐️ to Derrick needs a bonus
Viola, we are thrilled to hear that your experience with Derrick matched the service level that we are committed to providing our residents here at Basswood! We hope to continue to provide the same level of service as long as you are at the community here to make your living experience with us the best that it possibly can be!
|Recommended: YesMaintenance man Derek always comes wit a smile will lend a hhelping hand if needed ⭐️⭐️⭐️⭐️⭐️ Office staff Vanessa is very professional friendly — Quite Spacious I’ve lived in a house all my life ,this close to a home
Viola, we are beyond ecstatic to hear how comforting the spaciousness of the apartment is for you and how much it feels like home!
|Recommended: YesDecent Place — Quiet Neighborhood.
Christel, thank you for your review! We're glad to hear that you are enjoying the peacefulness of the community here!
|Recommended: YesLove living out here and peaceful. — Very peaceful and quiet.
Obie, we're glad that you are enjoying the peaceful atmosphere that Basswood has to offer! Thank you for taking the time to leave a review and highlighting this.
|Recommended: YesGreat value — It's spacious, quiet, and peaceful And the staff is very professional
Jennee, we love to hear that you are enjoying the apartment interior, spacious floor plan, and the community of Basswood as a whole. Thank you for highlighting our team for their professionalism. We look forward to continuing your excellent experience in the future!
|Recommended: YesI think the property is located in a good area. — Basswood Condos are nice I love the amount of space that the condo offers for families. The neighbors are pretty much quiet most of the time. Office staff are friendly and helpful. You don’t have to drive far to get to local businesses or a hospitals.
Adrian, Thank you for taking the time to leave a review. Basswoods location, level of service and dedication to it's residents is what sets it apart! We're happy to know it's recognized and appreciated!