|Recommended: YesNew maintenance man Frank Brown I called Saturday morning emergency before no answer AC Unit went completely out Friday around 7 00 pm he WOW he answered he came right out completed the job friendly informative OK Basswood Frank 👍🏽
Viola, we are so happy to hear how helpful Frank was in handling your AC maintenance. Thank you for taking the time to write this review and highlighting him!
|Recommended: NoPoor management — If someone where to ask what it's like to live at Basswood I would warn them of the management and tell them to always have an extra 100 per month handy. Management constantly adds extra fees with no explanation to be paid. The communication with the landlord couldn't be worse and nothing will actually get solved with them. Don't rely on emergency maintenance either. You can also too clearly and loudly hear EVERYTHING your neighbors to the side and below you are doing.
Grayce, we are disheartened to receive your review. We strongly encourage you to reach out to the manager with any issues or concerns so that we may address them and correct them.
|Recommended: YesNew supervisor Frank is awesome Thanks to this man who came out quickly to check our AC and see why it wasn’t cooling. Frank came out and was very polite and got the job done. Truly an asset to the company.👍Its usually quite and peaceful here in the apartments and neighbors are very nice. I would recommend to a friend. 👌
Cynthia, thank you for taking time to give feedback on your experience with our maintenance staff and highlighting their exceptional service!
|Recommended: YesMaintenance Man Derrick Gomes above and beyond ,my central air went completely out on Friday late afternoon I have had problems with unit before he replaced blown fuse still not working checked Thermostat it wasn’t working properly decided to replace even with it being time for him to be off for weekend let me know He wouldn’t leave me in heat ⭐️⭐️⭐️⭐️⭐️ to Derrick needs a bonus
Viola, we are thrilled to hear that your experience with Derrick matched the service level that we are committed to providing our residents here at Basswood! We hope to continue to provide the same level of service as long as you are at the community here to make your living experience with us the best that it possibly can be!
|Recommended: YesMaintenance man Derek always comes wit a smile will lend a hhelping hand if needed ⭐️⭐️⭐️⭐️⭐️ Office staff Vanessa is very professional friendly — Quite Spacious I’ve lived in a house all my life ,this close to a home
Viola, we are beyond ecstatic to hear how comforting the spaciousness of the apartment is for you and how much it feels like home!
|Recommended: YesDecent Place — Quiet Neighborhood.
Christel, thank you for your review! We're glad to hear that you are enjoying the peacefulness of the community here!
|Recommended: YesLove living out here and peaceful. — Very peaceful and quiet.
Obie, we're glad that you are enjoying the peaceful atmosphere that Basswood has to offer! Thank you for taking the time to leave a review and highlighting this.
|Recommended: YesGreat value — It's spacious, quiet, and peaceful And the staff is very professional
Jennee, we love to hear that you are enjoying the apartment interior, spacious floor plan, and the community of Basswood as a whole. Thank you for highlighting our team for their professionalism. We look forward to continuing your excellent experience in the future!
|Recommended: YesI think the property is located in a good area. — Basswood Condos are nice I love the amount of space that the condo offers for families. The neighbors are pretty much quiet most of the time. Office staff are friendly and helpful. You don’t have to drive far to get to local businesses or a hospitals.
Adrian, Thank you for taking the time to leave a review. Basswoods location, level of service and dedication to it's residents is what sets it apart! We're happy to know it's recognized and appreciated!
|Recommended: YesVery spacious, Nice — So far living here has been great Kim B. The property manager was a HUGE help during the move in process any questions or concerns that I had she was able to address them and in a timely manner The community is quiet overall , the only thing is parking availability isn’t the best .
Laphaedra, We're so happy to hear that management was of such help and assistance to you during your move in process and hope to be able to provide continued exceptional service for the duration of your residence here!
|Recommended: YesAesthetically pleasing and very spacious. — Quiet, quaint, and cozy.
Thank you for taking the time to leave a review, Alexandria!
|Recommended: YesBasswood — Nice clean condos
Thank You for taking the time to leave a review, Courtney!
|Recommended: YesThis property so far has been very quiet and pleasant. — I would tell them I love my new home. The property manager has been so personable and understanding, going the extra mile to ensure my home was in perfect move-in condition.
We're so happy that we have been able to provide you with such a wonderful experience here at Basswood, Erica!
|Recommended: YesNice clean area — Ive been here about 16 months and I'm pretty happy with my stay. Kim in the office is a awesome person to deal with.
Brandon, we appreciate the opportunity we have each day to make this community home for you!
|Recommended: YesI have had a wonderful experience living at Basswood for the past 4.5 years.The property is well maintained and landscaped. I always felt safe, even at night walking from my car. Applicants are carefully screened and chosen from a strict criteria. I've had great neighbors. Kimberly, the new property manager has been excellent to work with. She is always friendly and available to help with any issues. You'll be happy to call this place home. We're only leaving because we purchased a house.
Nicky, thank you for taking the time to leave a review for our community. We're not going to cry because you're leaving. Instead, we're going to smile because we had the pleasure of making this community your home for the past 4.5 years. Wishing you the best in your new home and congratulations on the house!